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Cancellation and refund policy
Last updated: 08/07/2026
On-site training
I understand that Long Hoang Tran trading as APEX FITNESS requires a minimum of 24 hours notice for the cancellation of any agreed upon session. Cancellation must be noticed via LongTran@ltransformation.co.uk or via the electronic booking system. Cancellation within 24 hours for any reason may result in the member forfeiting the session.
Your 6 week plan lasts a total of 6 weeks from your start date. The 7-day cancellation period commences on the day your membership starts which will be agreed between Long Hoang Tran trading as LTransformation and You. The 7-day cancellation is known as the "cooling-off period" and you must inform us of your decision to change your mind within 7 days via email LongTran@transformation.co.uk. The first session (including a session plan, first week of nutrition guide, lifestyle coaching) of your 6 weeks programme is a FREE trial session. After that, you will be charged the full payment of your chosen programme or you have the option to opt-out of the programme.
Exceptional cancellation: A cancellation is possibly granted if the member moves away from Edinburgh, outwith 10 miles of the facility or due to medical reasons. Official document to prove change of address or medical certificate must be provided.
8 weeks online training
Your 8 week plan lasts a total of 8 weeks from your start date. The 7-day cancellation period commences on the day your membership starts which will be agreed between Long Hoang Tran trading as LTransformation and You. The 7-day cancellation is known as the "cooling-off period" and you must inform us of your decision to change your mind within 7 days via email LongTran@ltransformation.co.uk. The first week is a FREE trial week. After that, you will be charged the full payment of your chosen programme or you have the option to opt-out of the programme.
I accept that Long Hoang Tran trading as LTransformation reserves the right to terminate my programme at any time and for any reason.
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